Terms and Conditions

Introduction

Welcome to Zenon Exports (“Company”, “we”, “our”, or “us”). These Terms and Conditions govern your use of our website and services. By accessing or using this Website, you agree to comply with and be bound by these Terms.

If you do not agree with any part of these Terms, you must not use our Website or services.

Nature of Services

Zenon Exports is engaged in import-export, trading, sourcing, and logistics coordination services. All services offered are subject to:

Mutual agreement between parties
Applicable laws and regulations
Execution of formal contracts or purchase orders

Nothing on this Website constitutes a binding offer or contract.

Eligibility

By using this Website, you confirm that:

You are legally capable of entering into binding contracts
You are using the Website for business or lawful purposes
All information provided by you is accurate and complete

User Obligations

You agree not to:

Use the Website for any unlawful purpose
Provide false, misleading, or fraudulent information
Violate any applicable import/export, customs, or trade laws
Interfere with Website functionality or security

You are solely responsible for ensuring compliance with all applicable laws in your jurisdiction.

Orders and Contracts

All business transactions, including orders, quotations, and shipments:

Are subject to written confirmation by Zenon Exports
Shall be governed by mutually agreed contracts
May include specific terms regarding pricing, delivery, quality, and payment

In case of conflict, the signed contract shall prevail over these Terms.

Pricing and Payment

Prices are subject to change without prior notice unless contractually agreed
Payment terms shall be defined in the invoice or contract
Delayed payments may attract interest or penalties as per agreement
All bank charges, duties, taxes, and levies shall be borne as agreed between parties

Shipping and Delivery

Delivery timelines are estimates and not guaranteed
Shipments are subject to customs clearance and regulatory approvals
Risk and ownership of goods may transfer as per agreed Incoterms (e.g., FOB, CIF, EXW)
Zenon Exports is not responsible for delays caused by third-party logistics providers

Product Quality and Inspection

Buyers are responsible for conducting inspections prior to shipment unless otherwise agreed
Any claims regarding quality or quantity must be raised within the agreed time frame
We do not guarantee suitability of goods for a specific purpose unless explicitly stated

Compliance with Laws

All parties agree to comply with:

Applicable import/export laws
Customs regulations
Trade sanctions and restrictions
Taxation and duty requirements

The buyer/seller is responsible for obtaining necessary licenses and approvals.

Limitation of Liability

To the maximum extent permitted by law, Zenon Exports shall not be liable for:

Indirect or consequential losses
Loss of profits or business opportunities
Delays in shipment or customs clearance
Actions of third-party service providers

Our total liability shall not exceed the value of the specific transaction in dispute.

Force Majeure

Zenon Exports shall not be liable for failure or delay in performance due to events beyond reasonable control, including:

Natural disasters
War or political unrest
Government restrictions
Strikes or port congestion
Pandemics or global disruptions

Intellectual Property

All Website content, including logos, text, graphics, and materials, is owned by Zenon Exports and protected by applicable intellectual property laws.

Unauthorized use, reproduction, or distribution is strictly prohibited.

Confidentiality

Any business, pricing, or transaction-related information shared between parties shall be treated as confidential and shall not be disclosed without prior written consent.

Termination

We reserve the right to:

Suspend or terminate access to the Website
Refuse service to any user

at our sole discretion, without prior notice, for any violation of these Terms.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising shall be subject to the exclusive jurisdiction of the courts located in Meerut, Delhi NCR.

Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the Website constitutes acceptance of the updated Terms.

Contact Us

If you have any questions, require further information, or need access to specific product documentation (such as an MSDS), please contact us at:

Email: contact@zenonexports.com, admin@zenonexports.com
Phone: +91-9389520254, +91-1217961672
Address: 30A, Nandan Nagar, Transport Nagar, Meerut, Uttar Pradesh – 250002.

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